The FaceTime app on Apple devices requires an established broadband or Wi-Fi connection to work seamlessly. However, users could still face call drops on FaceTime when the receiver doesn’t have FaceTime installed or the receivers’ country or carrier doesn’t support FaceTime. Countries namely Saudi Arabia, Pakistan, and UAE including Dubai may not support FaceTime app on the Apple devices, so users should check for that.
With that kept aside, if you try to switch from a FaceTime VoIP to a standard phone call, you may experience a temporary call drop. In case none of the above things apply to you and you are still unable to make calls via FaceTime, follow the below steps to troubleshoot the issue.
- Ensure that mobile data or cellular data is on for FaceTime. To do that, navigate to Settings > Cellular > Use Cellular Data For, and turn on FaceTime feature on your device.
- In case you see Waiting For Activation status on FaceTime, then turn off and turn on FaceTime via Settings > FaceTime.
- If you cannot see the settings feature, then navigate to Settings > General > Restrictions, and check if Camera and FaceTime are not turned off.
You should also restart your device and update it to the latest iOS version through iTunes or wirelessly. To do that, connect the device to a Mac or PC with the Apple lightning cable, and navigate to Settings > General > Software Update. Now download the update, and install the latest iOS version on the device.
Setting up FaceTime
Navigate to Settings > FaceTime and open the Use Your Apple ID For FaceTime page. Now sign in to FaceTime and ensure to add the correct phone number or e-mail address to use the feature on your iPad.
You also need to make sure that VoIP calling through FaceTime is being done with a fast speed internet connection at either end – the caller as well as the receiver. Follow the same troubleshooting steps as explained to fix choppy video calls, disconnections, or a black screen issues on the FaceTime app. Note that the troubleshoots apply for all Apple devices excluding Mac, even though FaceTime works with Mac OS as well.